Coronavirus: COVID-19 Information for Travelers from AAA

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Updated April 1, 2020

This is a rapidly changing situation, with developments in the coronavirus COVID-19 changing hour by hour.

We hold the health and safety of our AAA members and employees in the highest regard.  Due to the coronavirus pandemic, our AAA Oregon/Idaho Service Center locations are closed to the public. We are still here for you and continue to assist you with any member services by phone or email. Rest assured that our best-in-class roadside assistance will continue as the challenges with the coronavirus progress. You can find contact information for all AAA Service Centers here:

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Or call us at 1-800-444-8091

For roadside assistance, call 1-800-AAA-HELP.

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AAA is closely monitoring the rapidly evolving COVID-19 situation. We remain in close contact with our travel partners and our travel counselors remain available to assist members with any questions or necessary travel changes.

As of March 28, the Centers for Disease Control issued a travel advisory urging residents of New York, New Jersey and Connecticut to avoid out-of-state travel for 14 days due to the spread of coronavirus.

Global Health Advisory

As of March 19, the Department of State issues a Global Level 4 Health Advisory – Do Not Travel. The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19.  In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period.  U.S. citizens who live abroad should avoid all international travel.

Many countries are experiencing COVID-19 outbreaks and implementing travel restrictions and mandatory quarantines, closing borders, and prohibiting non-citizens from entry with little advance notice.  Airlines have cancelled many international flights and several cruise operators have suspended operations or cancelled trips.  If you choose to travel internationally, your travel plans may be severely disrupted, and you may be forced to remain outside of the United States for an indefinite timeframe.

U.S., Canada Border

The border between Canada and the U.S. is closed to non-essential travel.  The U.S.-Mexico border is closed to nonessential travel. These closures do not include those needing to cross the borders at legal ports of entry for: commerce, trade, education, first-responders, medical or health reasons. The closures are in place until April 20.

The Centers for Disease Control and Prevention (CDC) has set up a website with the latest information on COVID-19:

As of March 15, the CDC, in accordance with its guidance for large events and mass gatherings, recommends that for the next 8 weeks, organizers (whether groups or individuals) cancel or postpone in-person events that consist of 10 people or more throughout the United States.

The U.S. government has also set up a website with the latest on the government’s response to the outbreak:

For the latest developments in Oregon, Washington and Idaho, visit the Oregon Health Authority, the Washington State Department of Health and the Idaho Department of Health and Welfare.



Real ID

Pumping your own gas

Likelihood of Quarantine

Travel Insurance

Tips for Travelers

CDC Information

Hawaii: on March 21, 2020, Hawaii’s Governor mandated that effective 12:01a.m. March 26, 2020, all individuals, both residents and visitors, arriving or returning to the State of Hawaii will be required to self-quarantine for 14 days. If you are a visitor, your designated quarantine location is your hotel room or rented lodging. You will not be allowed to visit any public spaces, including but not limited to pools, meeting rooms, fitness centers or restaurants. Details can be found here:

Find the latest CDC information on travel and travel health notices here:

Real ID

Americans now have an extra year to get Real ID. The federal government has extended the deadline for Real ID to Oct. 1, 2021. The original deadline had been October 1 of this year. As of Oct. 1, 2021, you will need a driver’s license that meets Real ID requirements in order to take a flight on a commercial airline.

AAA Travel continues to monitor the situation and is in regular contact with our travel partners. Many travel providers, including airlines, hotels, cruise lines and tour operators have altered itineraries and adjusted their policies in response to the outbreak.


Oregonians can pump their own gas until April 11 in order to reduce contact that could spread COVID-19, and ensure essential workers have access to fuel during potential staffing shortages at gas stations. Oregon State Fire Marshall Jim Walker made the announcement in a news release:

COVID-19 Impacts on companies & Destinations

Many travel providers are postponing or cancelling trips planned in the near-term. Here are some of the impacted companies and destinations:

Las Vegas casinos: Nevada Governor Steve Sisolak announced on Tuesday, March 17 that he ordered all casinos in the state of Nevada to remain closed for 30 days in response to the coronavirus outbreak.

Cruise Lines International Association (CLIA) announced March 13, that ocean-going cruise lines will voluntarily and temporarily suspend operations from U.S. ports of call for 30 days as public health officials and the U.S. government continue to address COVID-19. This was set to go into effect at midnight Eastern Time on March 14. Cruise lines are focused on the safe and smooth return of those currently at sea onboard ships that will be affected by this decision. In most cases, future cruise credits are being issued automatically.

The Prime Minister of Canada also announced that cruise ships with more than 500 people onboard will not be able to dock in Canada until July 1. This declaration has potential for significant impact to the summer Alaska cruise season that generally begins in late April/early May.

Disney Properties

Disneyland Park and Disney California in Anaheim, CA closed March 14 and will remain closed until further notice. The Hotels of Disneyland Resort and Downtown Disney District closed March 16.

Walt Disney World in Orlando, FL closed March 16 and will stay closed until further notice. The hotels at Walt Disney World closed on March 20.

Disney Cruise Line has suspended all new departures as of March 14 through the end of the month.

Disney is working with guests who wish to change or cancel their visits, and will provide refunds to those who have hotel bookings during this closure period.

Disneyland Paris closed March 14 and will remain closed through the end of the month. Hotels and Disney Village closed March 15.

Universal Studios Hollywood and Universal Orlando Resort closed on Saturday, March 14 and will remain closed through April 19. This includes the theme parks, Universal City Walk at both locations and Blue Man Group Shows.

The Universal Orlando Resort hotels closed on March 20 and have temporarily suspended operations.

Cruise Lines

Amawaterways: all voyages cancelled through May 31, 2020.

Carnival Cruise Line is extending their pause in service through May 11, 2020. As a result, all sailings between April 10 and May 11, 2020, will be cancelled.

Celebrity Cruises: All Cruises are now cancelled until May 12, 2020, all Alaska Cruises are now cancelled until July 2, 2020, and all cruises that begin/end in Canada are cancelled until July 2, 2020.

Cunard Line: Operations paused through May 15, 2020.

Holland America Line has made the decision to extend its pause of global cruise operations for an additional 30 days, cancelling sailings scheduled to depart through May 14, 2020.

Norwegian Cruise Line Holdings, the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, is suspending cruise operations on all three lines through  April 11.

Oceania Cruises has restricted all travel from Europe to the United States beginning March 13 and continuing for 30 days.

Princess Cruises has cancelled all cruises on its 18 cruise ships for two months, impacting voyages from March 12 through May 10. Princess is directly contacting all affected travelers.

Royal Caribbean International – including Celebrity Cruises and Azamara Cruises has cancelled all cruises until May 12, 2020. All Alaska Cruises are now cancelled until July 2, 2020, all cruises that begin/end in Canada are cancelled until July 2, 2020, and all Singapore cruises that depart prior to June 1 are cancelled.

Seabourn is extending the voluntarily pause of global operations for its five cruise ships for an additional 30 days. This includes sailings scheduled to depart through May 14, 2020.

Uniworld Boutique River Cruise Collection has suspended all European itineraries until April 23rd.

Viking Ocean Cruises has cancelled all ocean and river cruises through June 30, 2020.

Tour Companies

Travel Corporation is temporarily suspending operations in Europe, UK, the Middle East and Asia of all guided vacations commencing from 13 March 2020 until 30 April 2020.  This policy is in place for Trafalgar, Insight Vacations, Luxury Gold and Cost Saver brands.

Many airlines are waiving or easing change and cancellation policies, including Alaska Airlines, American Airlines, Delta Air Lines, Frontier Airlines, Hawaiian Airlines, JetBlue, Southwest, Spirit, and United Airlines.

Amtrak Vacations, the largest Independent Rail Vacation operator in North America, has announced a new cancellation and rescheduling policy. Any new reservations booked through April 30 will have the option to change their travel dates or cancel their rail vacation up until 5 days prior to departure, without incurring any change or cancellation fees. Any existing reservations can be rescheduled up to 5 days prior to departure date, without incurring any change or cancellation fees.

Should I cancel my trip?

f you have plans to travel in a few weeks, wait to cancel or change your plans. If you cancel out of fear of COVID-19, you may not receive a refund or credit for a future booking. If your travel provider cancels the trip, they will likely offer a voucher good for a future trip, or a refund.

Travel to Europe:

We’re seeing widespread cancellations of flights to and from Europe. And a growing number of countries are in lockdown. Restaurants, cafe’s and tourist sites are also shutting down during COVID-19.

President Trump has announced the suspension of entry of most foreign nationals who have been in certain European countries* in the 14 days prior to their scheduled arrival to the United States. Recently, the order has expanded to apply to travelers arriving from the United Kingdom and Ireland. The order does not apply to U.S. citizens or legal permanent U.S. residents or their immediate family members. The ban went into effect at 11:59 p.m. ET on Friday, March 13, and is expected to be in place for at least the next 30 days. The ban for the U.K. and Ireland went into effect on Monday, March 16.

*Affected countries include: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland, as well as the United Kingdom and Ireland.

Quarantine – What is the likelihood I could be quarantined during travel?

If you choose to take that trip during the COVID-19 pandemic:

  • Travel with all necessary travel documentation, including health insurance cards.
  • At the top of your packing list, AAA recommends that travelers pack an alcohol-based hand sanitizer with at least 60% alcohol and disinfecting wipes.
  • Pack any extra supplies you may need, including additional doses of medication, in the event you have delays on your return trip.
  • Know the nearest location of and contact information for the U.S. embassy or consulate. Also, enroll in the State Department’s Smart Traveler Enrollment Program (STEP), so you can be reached if the situation changes while abroad.
  • U.S. citizens who have been in impacted countries who attempt to return to the United States will be redirected to one of the designated U.S. airports, They will undergo enhanced health screenings by CDC staff for fever, cough and shortness of breath.

Travel Insurance – Does it cover COVID-19 disruptions?

Coverage options can vary widely. If you purchased travel insurance before the coronavirus was recognized as an epidemic, your policy likely provides at least some level of protection. Customers who purchased “cancel anytime” or “cancel for any reason” insurance prior to February 3, when COVID-19 was recognized as an epidemic, or soon thereafter may be able to cancel their trip and receive reimbursement for a portion of their non-refundable travel deposits.

Travel insurance generally excludes epidemics and pandemics. If you have a trip already booked, check with your travel providers (cruise line, airline, hotel, etc.) to see what waivers they have put in place. If you are planning a trip, also check with travel providers to understand their coronavirus-related policies and connect with a travel agent. Depending on your situation, there could be some travel insurance options for your needs.


make sure you are taking everyday preventive measures to help prevent the spread of respiratory diseases.

  • Wash your hands frequently.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Tips for Travelers:

If you do choose to travel, follow these guidelines:

  • Stay informed and remain vigilant when traveling and heed all official advisories.
  • Discuss your travel plans with your healthcare provider. Older adults and travelers with underlying health issues may be at risk for more severe disease.
  • Travel with all necessary travel documentation, including health insurance cards.
  • Consult your travel professional or travel providers for any changes to travel plans or requirements. AAA travel counselors are also available to assist members.
  • Know the nearest location of and contact information for the U.S. embassy or consulate to contact them in case of an emergency. Also, enroll in the State Department’s Smart Traveler Enrollment Program (STEP).

If you have purchased travel insurance, carefully review your policy.  As of February 3, 2020, both the CDC and the World Health Organization have recognized 2019 Novel Coronavirus as an Epidemic.  Many travel protection plans exclude losses caused directly or indirectly by an Epidemic.  Customers whose plan includes the Epidemic exclusion may still have coverage for a covered loss occurring on or prior to February 3, 2020. In addition,  Allianz Travel Insurance considers coronavirus a “known event” as of January 22, 2020.  Travel protection plans generally exclude losses caused by events that were known or foreseeable at the time of plan purchase.  Customers who purchased their plan prior to January 22, 2020 may still have coverage for a trip booked to China or other impacted areas.

CDC Information

The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by the coronavirus. The outbreak first started in Wuhan, China, but cases have been identified in a growing number of other countries, including the U.S. Impacted states include Oregon, Washington and California.

The CDC has set up a website with the latest information:

CDC has issued a Level 3 Warning, its top travel alert, for China, Iran, most of Europe and South Korea, while recommending that travelers avoid all nonessential travel to these countries.

You can find the latest information about the CDC travel alerts here:

More information

U.S. State Department–china.html

World Health Organization

Oregon Health Authority

Washington State Department of Health

About AAA

AAA Oregon/Idaho provides more than 820,000 members with travel, insurance, financial and automotive-related services, and is an affiliate of AAA National, serving more than 60 million motorists in North America. Drivers can request roadside assistance, identify nearby gas prices, locate discounts, book a hotel or map a route via the AAA Mobile app. To join, visit